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Personal callback is reattempted until the maximum attempts is reached or the time limit expires.

1. The personal callback is scheduled.
2. The personal callback is attempted, but the customer does not answer.
3. The personal callback is attempted every sixty seconds within the callback time limit (see note below) until the maximum number of attempts is reached. When these attempts are made, no dialer detail records are logged.
4. If retries exist even after the callback time limit has expired, then the callback is rescheduled based on the No Answer setting configured for the associated campaign. (If the campaign does not exist, then the registry key Personal Callback Time To Retry No Answer is used).
5. If the maximum number of attempts are exhausted, then the next action is performed based on the setting Reschedule Callback mode configured in the Campaign Manager. Campaign inactive time is not taken into account.

Yes, for customers who want a primary point of contact who orchestrates issue resolution between Golden Land and Solution Support Alliance Partners, then Solution Support would be a good choice. To understand what you get from Solution Support, visit the Golden Land website.

Reference About Us page or contact your Golden Land account representative or partner.